Refund and Returns Policy

At Tarini, we value your trust and want you to feel confident while shopping with us. Our products are carefully selected traditional brass pooja items, deepams, idols, bells, and home décor pieces. Please read this Return & Refund Policy carefully before placing an order on tarinitattva.com.

1. Understanding Traditional & Handcrafted Products

Many of our products are traditional, handcrafted, or hand-finished pieces. Because of this:

Unique Finish: Each product may have slight variations in shape, size, weight, colour tone, polish, or finish.

Natural Brass Characteristics: Minor marks, antique finish variations, uneven texture, or slight differences from product images are normal in brass and handcrafted items.

Product Images: Images shown on the website are for representation. Actual product colour and finish may slightly vary due to lighting, photography, screen settings, and the handmade nature of the item.

Such natural variations will not be considered defects and will not qualify for return or refund.

2. Eligibility for Returns

Returns are accepted only in the following cases:

Damaged Product: If the product is damaged during shipping.

Wrong Product Received: If you receive a product different from what you ordered.

Major Manufacturing Defect: If the product has a clear structural defect that affects its use.

We do not accept returns for products that are used, altered, damaged after delivery, or returned without original packaging.

3. Return Request Timeline

To request a return, you must contact us within 3 days of delivery.

You can reach us through:

Contact Page: https://tarinitattva.com/contact/
Email: contact@tarinitattva.com
Phone: +91 9187542363

Your return request must include:

1. Order number

2. Copy of invoice or order confirmation

3. Clear photos or video of the product, packaging, damage, or defect

4. Reason for return

5. Your preference: replacement, store credit, or refund

Requests received after 3 days of delivery may not be accepted.

4. Return Approval Process

Once we receive your request, our team will review the details and verify the issue.

Tarini reserves the right to approve or reject any return request based on the product condition, submitted proof, and return eligibility.

If your return is approved, we will share the return shipping instructions with you.

5. Return Shipping

Once approved, the product must be packed securely and returned within 7 days from the approval date.

The product must be returned in:

• Original packaging

• Unused condition

• With all accessories, tags, invoices, and packing materials

If the product is not returned within the given timeline or reaches us damaged due to poor packing, the return may be rejected.

6. Refunds & Replacements

Refunds or replacements will be processed only after we receive the returned product and verify its condition.

Replacement Timeline: Approved replacements will be dispatched within 10–12 working days, subject to product availability.

Refund Timeline: Approved refunds will be processed to the original payment method within 10–12 working days after verification.

Refund processing time may vary depending on the bank or payment provider.

7. Cancellation Policy

Before Shipment

If you wish to cancel your order before it is shipped, please contact us immediately.

Once approved, the refund will be initiated at the earliest and may reflect within a few business days, depending on your payment provider.

After Shipment

If the order has already been shipped, cancellation may not be possible.

If cancellation is approved after shipment, the refund will be processed only after the product is returned to us in original condition. Shipping charges may be deducted from the refund amount.

8. Non-Returnable Conditions

Returns will not be accepted in the following cases:

• Product has been used

• Product is damaged after delivery

• Product is returned without original packaging

• Return request is made after the allowed timeline

• Minor handcrafted or brass finish variations

• Change of mind after delivery

• Product does not match personal expectations due to size, colour tone, or finish variation already mentioned on the website

9. Shipping Charges on Returns

For approved returns due to wrong product, shipping damage, or verified manufacturing defect, return shipping support may be provided by Tarini.

For cancellations after shipment or other approved exceptional cases, shipping charges may be deducted from the refund amount.

10. Contact Us

For any return, refund, cancellation, or product-related query, please contact us:

Tarini
Website: tarinitattva.com
Contact Page: https://tarinitattva.com/contact/
Email: contact@tarinitattva.com
Phone: +91 9187542363

Tarini reserves the right to update or modify this Return & Refund Policy at any time without prior notice.